At Greendale House, we are dedicated to providing exceptional end-of-life care through our In-patient Unit (IPU), where patients receive expert, compassionate support in a safe and nurturing environment. Understanding the importance of this decision, we want to share how our IPU stands out and why it could be the right choice for you or your loved one.

Prioritising End-of-Life Care at the IPU

We understand how precious time is, and how valuable every moment spent with a loved one can be.

That’s why we’ve thoughtfully designed our new In-Patient Care Unit in Kensington to feel like a home away from home and less like a hospital.

Our facility has been beautifully tailored to prioritise the comfort, dignity, and peace of both our patients and their families.

Our IPU is designed to deliver personalised, high-quality care that respects the dignity and comfort of every patient. We maintain a strong staff-to-patient ratio to ensure individual attention, and our professional team is committed to supporting both patients and their families throughout the journey.

The Role of Doctors and Healthcare Professionals

Doctors and healthcare providers play a crucial role in hospice referrals. We recognise that many patients and families rely heavily on their Doctor’s guidance when choosing hospice care. To support this, we maintain open communication with referring Doctors and provide them with clear information about the full range of services we offer, including our IPU and Home-based care.

We also understand the importance of staying top of mind with healthcare professionals. That’s why we provide branded materials and maintain regular contact to ensure Doctors feel confident recommending Greendale House. Positive endorsements from healthcare providers further reinforce trust in our services.

Engaging Families and the Broader Community

Families often have significant influence over hospice care decisions. We know that accepting end-of-life care can be difficult, and misconceptions about hospice, such as cost concerns or fears about what hospice care entails, can create barriers.

Our communication is designed to address these concerns directly. We highlight the safety, comfort, and supportive environment of our IPU, as well as the ability for families to stay connected and involved. We also emphasise the professionalism and empathy of our staff, the convenience of our location, and the cost-effectiveness of our care.

Educating About Palliative and Hospice Care

Palliative and Hospice care can sometimes be misunderstood, especially since they overlap with other health and social services. This confusion can make it hard for families to distinguish Hospice care from hospitals or home nursing services.

At Greendale House, we focus on clear, educational messaging that explains what sets us apart. We help families and healthcare providers understand when Palliative or Hospice care is appropriate and how it can improve quality of life earlier in the illness journey, not just in the final days.

Practical Considerations That Matter

We know that practical details matter to both Doctors and families when choosing a hospice provider. Our IPU is conveniently located with ample parking, making visits easier for families and healthcare providers alike. Doctors choose to refer patients based on many factors, including how professional and approachable our staff are, how easy it is to communicate with us, and how smoothly patient transfers are handled. We ensure efficient patient transfers and maintain open feedback channels with referring Doctors. Our printed materials, social media, and website reflect these important practical considerations to help decision-makers feel confident in choosing Greendale House. We work hard to meet these needs to earn their trust and support.

Why Choose Greendale House?

• Comprehensive Care: Integrated palliative and hospice services tailored to patient needs.
• Experienced Team: Friendly, professional staff dedicated to compassionate care.
• Family-Centred Approach: Facilities and policies that support family involvement and comfort.
• Trusted by Healthcare Professionals: Positive endorsements and strong referral relationships.
• Accessible Location: Convenient IPU with safe parking and easy access.

Contact Us

For more information on our In-Patient Care, contact us on 011 483 9100.

If you are a family member, patient, or healthcare professional seeking more information about Greendale House’s In-patient Unit, please visit https://greendalehouse.co.za/ or contact us directly. We are here to provide guidance, answer your questions, and support you every step of the way.

Choosing hospice care is a profound decision. At Greendale House, our In-patient Unit offers compassionate, expert care that honours the dignity and comfort of every patient.

Let us walk this journey with you.